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Returns Policy

  1. Always register returns first
    The customer must always report a return to us first and state the reason (unwanted, wrong size, or quality issue). This way, we maintain customer contact ourselves.
  2. Defective / quality issue / incorrectly delivered = free returns
    If the item is defective or delivered incorrectly, returns are free of charge. Innovision will then send you a return label.
    After receipt/inspection by Innovision, we can then replace or refund.
  3. Wrong size / not satisfied = customer friendly
    To increase customer satisfaction, we are happy to cover returns at our expense if the item is the wrong size or not to your liking. Innovision can then also send a return label. Returns can be made to us or directly to Innovision.

Innovision return address:
Innovision GmbH – Qualitätssicherung
Wevelinghoven 28a
41334 Nettetal
Germany